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FAQ & Help

We're here to make things simple. Since Last Price Hotels is an advanced comparison engine (not a travel agency that sells the tickets itself), we've put together clear answers to the most common questions — so you know exactly where to find what you need, with total peace of mind.

Looking for a refund or cancellation?

Your booking and payment happened on the site you were sent to at the end of the process — not with us. Scroll to "Bookings, Changes & Refunds" below to find out exactly who to contact.

🧩 How It Works

💳 Bookings, Changes & Refunds

💰 Prices & Deals

🏨 Hotels

✈️ Flights

🚗 Car Rentals

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FAQ & Help

Looking for a refund or cancellation?

🧩 How It Works

Is Last Price Hotels a travel agency?

Why did the price change between your site and the booking site?

💳 Bookings, Changes & Refunds

Where do I find my booking confirmation?

I want to cancel or change my booking — who do I contact?

I don't remember which site I booked on. How do I find out?

I paid but never got a confirmation — what now?

💰 Prices & Deals

The deal I saw disappeared or changed when I tried to book it — why?

Does the price you show include everything?

🏨 Hotels

Where do the star ratings and reviews come from?

What does "Free cancellation" mean on a room?

How can my hotel get listed on Last Price Hotels?

✈️ Flights

Is baggage included in the flight price?

What does "self-transfer" mean?

Why does a result show "Major Airline" instead of a name?

🚗 Car Rentals

Where's my car rental booking?

What's the minimum driver age for renting a car?

What happens if I don't meet the age or license requirements at pickup?

Didn't find your answer?